continuity through quality support services
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Our Support Services
We provide specialised resources which can support the day-to-day issues found when running your wealth platform, including the configurations, reports and interfaces deployed. Our teams can be deployed full time on-site or remotely with on-site intervention, following a strict Service Level Agreement. They can perform tasks such as ensuring the availability of the application, execution of external interfaces, repair system outages, answer end-user support questions and the like. At OneAston, we will support any of our deliverables and in addition the third party platforms, such as the Temenos Triple'A and T24 systems, in which we specialise. The advantage of the OneAston Application Management Support service is that our clients do not need to build a large and specialised application team and can leverage off a centralised pool of qualified OneAston resources.
OneAston has an experienced application testing team which is able to develop testing strategies, test plans and test case scenarios to be used in testing application deployment. Our testing teams can be deployed on-site to execute the testing process in accordance with the agreed test plan. Our testing team is able to conduct and manage Integration testing, functional user testing and performance testing. This service, combined with our strong domain expertise in Wealth Management ensures that we are able to provide customers with testers who are well-versed and experienced with the system they are testing..
OneAston operates a centralised regional service desk able to provide personal support for the developments delivered by OneAston. The service desk is staffed by an experienced team and is backed by a problem reporting and escalation process ensuring all issues are dealt with the required level of importance. Our customers have access to our online customer support portal to log issues, download fixes or track the progress of their support resolutions, providing an efficient and effective means of managing their support calls.
OneAston can provide customised or standard training courses around the key wealth platforms in which we specialise. Our training can be targeted at functional system usage, but can also include the technical areas required to configure and support the solutions deployed. We can provide customised training to meet the specific needs of our clients to ensure your teams are well prepared for the tasks they need to perform.